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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will open. It includes elaborate information about all the actions that you can perform on that particular page. Each popup appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide collection of how-to videos demonstrating how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, have a peek at our comprehensive FAQ database, which contains questions asked by actual clients and provides practical solutions. We periodically "revamp" our Frequently Asked Questions database with new questions & answers so as to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, we have a fantastic team of customer service technicians available 24/7/365 and ready to help you with any question. Each support ticket you submit will be replied to in less than one hour (the average ticket response time being just 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258072

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com